Business Requirement
ServiceNow cloud app with limited functionality, only attachments and comments will flow from Jira to ServiceNow if the issue is having any “Sys Id“.
Work Breakdown Structure for Implementation
Sl No | Main Task | Description |
1 | Integration Settings Page | adding integration details, username, password and URL for ServiceNow connection. |
2 | Comments and attachments flow | comments and attachments should flow from Jira to ServiceNow if the issue is having “SysId“ value for specific project and issue type |
3 | Reset Settings | To reset the integration settings |
4 | Audit log | To check the logs |