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1. Introduction:

Many companies use Service Now and Jira for their different teams for different purposes. Many times, the engineering and product teams use Jira, while the customer support and operations teams are on Service Now. This plugin is designed to bring these two disparate systems together. This plugin allows for seamless bi-directional sync between ServiceNow incidents and Jira issues.

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title7.1 Configuration

Please create two custom text fields in Jira to store sysid and incident number which the Jira would be receiving after a successful update from service now and map these two fields to “sysid” and “number” fields in service now respectively. Without these two fields the sync process will not work.

  • Configure outbound rest message

  • Create business rules to push data from ServiceNow to JIRA

7.1.1 Configure outbound rest message

  • Name : Enter valid of outbound rest message

  • Description: Description of outbound rest message

  • Endpoint : URL of your Jira application

Note: If Jira is behind the firewall, you can add mid-server details .

7.1.2 Create business rules to push data from ServiceNow to JIRA

  • Give name of Business Rule

  • When to run : Enter when to run it

  • Actions : Set your field values

  • Advanced : Write script

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