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5. Configure Jira for Synchronization:
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Please create two custom text fields in Jira to store sysid and incident number which the Jira would be receiving after a successful update from service now and map these two fields to “sysid” and “number” fields in service now respectively. Without these two fields the sync process will not work. | ||
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5.1.1 Configure outbound rest message
Note: If Jira is behind the firewall, you can add mid-server details .  5.1.2 Create business rules to push data from ServiceNow to JIRA
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6. Configure in ServiceNow for Synchronization:
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Below configurations are needed to support real time sync from Service Now to Jira. Please contact us at atlassian@empyra.com . Scripts are developed in Service Now to push the changes from Service Now to JIRA |
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| title | 6.1 Field Support for Incident
Note: All fields of Incident table. Provision to map the field values in Jira |
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