Step 1: Follow the above steps to create configurations.

Mandatory mappings could be as follows,

Step 2: Create an issue in Jira then enter the project, issue type and all mapped fields like summary, description,

Step 3: Click on issue which you created and check the Service Now Id and Service Now incident number custom fields. If these fields are not empty then we can assume that the incident got created in ServiceNow.

Step 4: Check the same incident number(INC0010669) in Service Now. If the values of the mapped field are correct in an incident of Service Now then the configuration of integration is done.

Note: If you select “Update” under your preferences in Configurations,then Servicenow Incident number and Servicenow Id do not get generated and the Incident is not created in Servicenow.And it is shown as follows:

If you select “Create” under your preferences in Configurations, then Servicenow Incident number and Servicenow Id get generated and the Incident is created in Servicenow.It restricts updation of Incident

Step 4: Enjoy this seamless integration between Jira to ServiceNow