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Introduction:

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titleIntroduction and

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Plugin installation

1. Introduction:

Many companies use Service Now and Jira for their different teams for different purposes. Many times, the engineering and product teams use Jira, while the customer support and operations teams are on Service Now. This plugin is designed to bring these two disparate systems together. This plugin allows for seamless bi-directional sync between ServiceNow incidents and Jira issues.

2. Plugin Installation:

Go to Atlassian Marketplace and search for “JIRA ServiceNow Connector”

Step 1: Log in as a JIRA administrator. Go to → Jira Settings → Apps → Find new apps

Step 2: Find the "ServiceNow Connector for Jira on Cloud" and click "Install."

3. Overview:

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Overview:

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titleArchitecture
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  • If a user creates an issue in Jira then the plugin will create the corresponding incident in service now

  • It syncs all values from Jira Issue to ServiceNow incident including component, reporter, assignee, custom fields, attachment, and comments based on the mapping of the fields.

  • If user updates incident in Jira then the plugin updates the same values in the service now.

  • It links the Jira issue key to the ServiceNow field and ServiceNow incident number to Jira Issue.

  • Users can easily track changes and sync between two different systems using this seamless integration.