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ServiceNow User : ServiceNow login user name. You can get from ServiceNow
ServiceNow Password : ServiceNow password. You can get from ServiceNow
ServiceNow API URL : ServiceNow login url.
Jira Integration User: Create an integration user in Jira and use this user to connect from ServiceNow to Jira. Give appropriate permission.
Note: If you are not able to connect to ServiceNow, then please check the user and its roles.
You need below users and roles to connect to serviceNow
Admin user: Any servicenow admin user (Just for testing and not recommended for production)
Integration user: Create an integration user or any user in servicenow and add below roles
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personalize_dictionary
Fields Mapping
Pre-requisties for field mapping
Create custom fields in JIRA
Sl No | Field Name | Field Type |
|---|---|---|
1 | Data Source | Text |
2 | Service Now Incident Number | Text |
3 | Sys ID | Text |
*Note: Add the above field in issue screens
Custom Field in ServiceNow
Sl No | Field Name | Field Type |
|---|---|---|
1 | Jira Issue Key | String |
Step 3: Click on “Fields Mapping” menu and select the project, issue type, Jira field, and ServiceNow field then click on “Add” to save the mapping.
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5.2 Field Support for Incident
Field Label | Field Name | Type |
|---|---|---|
Number | incident.number | string |
Short description | incident.short_description | string |
Description | incident.description | string |
State | incident.state | choice |
Additional comments | incident.addedComments | journal input |
Assigned to | incident.assigned_to | reference |
Assignment group | incident.assignment_group | reference |
Caller | incident.caller_id | reference |
Category | incident.category | Choice |
Impact | incident.impact | choice |
Priority | incident.priority | choice |
Urgency | incident.urgency | choice |
Problem | incident.problem | reference |
Work notes | incident.work_notes | journal input |
Work notes list | incident.work_notes_list | list |
….. | …. | … |
Note: All fields of Incident table. Provision to map the field values in Jira
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