Content Comparison

Scenario

Parent and child objects have same values for all fields in the JSD form

Parent has different values for some or all fields when compared to children
Children across them have the same values for all fields

Parent has same values for all fields as subset of children
Children across them may have some common field values
Subset of children have all common field values

Description

There should be a way for the CITI app to create multiple requests(tickets in JSD) using the JSD form for objects which have parent child relationships and which have the same values for all the fields in the JSD form

There should be a way for the CITI app to create multiple requests(tickets in JSD) using the JSD form for objects which have parent child relationships in which parent has different values for some or all of the fields in JSD form while children themselves have same values for all the fields in the JSD form

There should be a way for the CITI app to create multiple requests(tickets in JSD) using the JSD form for objects which have parent child relationships in which parent has same values for all of the fields in JSD form as a subset children while the remaining children have different values for at least some of the JSD form fields

Conditions

• Only the object ids differ and rest of the data remains same

• It needs a text field to capture object ids for parent and children on customer portal

• Details of parent has to be passed in each tab along with child data

Ideas for implementation

• It opens a single form

• It captures the object ids in the text box as delimited values for children and parent. Rest of the data remains same.

• It will open JSD forms in different tabs

• User has to enter multiple details pertaining to each child object

• Request for each child has to be submitted separately

Request parameters

type=case1 p=4232 c=43243,43214,4443,6543 (in single tab)

type=case3 p=4342 c=65436 (tab1)
type=case3 p=4352 c=73436 (tab2)
type=case3 p=3742 c=63464 (tab3)

Comments

Use the creation event to create the tickets in the JSD using the info from JSD form and different Object Ids

Use the creation event to create the tickets in the JSD for parent and child using the data from JSD form