Content Comparison

Scenario

Each Object has same values for all fields in the JSD form

Each/Some Object/Objects has/have different field values in the JSD form

Description

There should be a way for the CITI app to create multiple requests(tickets in JSD) using the JSD form for objects which have same values for all the fields in jsd form except the object ids which come from CITI app

There should be a way for the CITI app to create multiple requests(tickets in JSD) using the JSD form for objects which have different values for some or all of the fields on the JSD form.

Conditions

• A single fields should be there to capture different object ids in the form of some delimited values ex. Textbox(43243,54254,65433)

• Details of each object has to be passed in separate tab
  

Ideas for implementation

• It opens a single JSD form

• It captures the object ids in the text box as delimited values and rest of the data remains same

• It will open one JSD forms in each tab for each corresponding object id

• User has to enter multiple details pertaining to each object in each tab separately

Request parameters

type=case4 ids=343432,54353,32133214,54325,432421(in single tab)

type=case5 id=65436 (tab1)
type=case5 id=65437 (tab2)

Comments

Use the creation event to create the tickets in the JSD using the info from JSD form and different Object Ids

NA

Scenario

Parent and child objects have same values for all fields in the JSD form

Parent has different values for some or all fields when compared to children
Children across them have the same values for all fields

Parent has same values for all fields as subset of children
Children across them may have some common field values
Subset of children have all common field values

Description

There should be a way for the CITI app to create multiple requests(tickets in JSD) using the JSD form for objects which have parent child relationships and which have the same values for all the fields in the JSD form

There should be a way for the CITI app to create multiple requests(tickets in JSD) using the JSD form for objects which have parent child relationships in which parent has different values for some or all of the fields in JSD form while children themselves have same values for all the fields in the JSD form

There should be a way for the CITI app to create multiple requests(tickets in JSD) using the JSD form for objects which have parent child relationships in which parent has same values for all of the fields in JSD form as a subset children while the remaining children have different values for at least some of the JSD form fields

Conditions

• Only the object ids differ and rest of the data remains same

• It needs a text field to capture object ids for parent and children on customer portal

Ideas for implementation

• It opens a single form

• It captures the object ids in the text box as delimited values for children and parent. Rest of the data remains same.

Request parameters

type=case1 p=4232 c=43243,43214,4443,6543 (in single tab)

Comments

Use the creation event to create the tickets in the JSD using the info from JSD form and different Object Ids